Responsible Gaming
at bdtjli

1 Our Commitment to Safe Play

bdtjli was built with one core belief: gambling must always be a form of entertainment. For the millions of cricket fans, card-game enthusiasts, and slots players across Bangladesh who choose to play on our platform, we want every session to be enjoyable, controlled, and free from financial harm. Responsible gaming is not a legal checkbox for us — it is a fundamental part of how we operate.

We invest in tools, processes, and staff training specifically designed to detect and respond to signs of problem gambling. Our platform is built to make it easy to set limits, take breaks, and access help — and deliberately difficult to make impulsive decisions you might later regret.

This Responsible Gaming page explains in plain English the protections we have in place, the tools you can use to manage your play, and the resources available to you if gambling ever becomes a concern. We encourage every bdtjli player — regardless of their experience level — to read this page and take advantage of the tools described here.

2 Age Restriction & Verification

bdtjli enforces a strict minimum age of 18 years for all players. 18+ This rule applies without exception to every person who registers an account, places a bet, or claims a bonus on the bdtjli platform, regardless of the game type or the deposit amount involved.

Registration Age Declaration

During the registration process, all applicants are required to confirm that they are at least 18 years of age and to provide their date of birth. Providing a false date of birth constitutes a material breach of our Terms & Conditions and will result in immediate account closure and forfeiture of any balance.

Know Your Customer (KYC) Verification

Before processing any withdrawal, bdtjli requires all players to complete identity verification. This involves submitting a copy of a government-issued identity document — such as a Bangladeshi National Identity Card (NID), passport, or driving licence — along with proof of address. Our compliance team reviews every submission and will reject any document where the holder appears to be under 18.

Ongoing Age Monitoring

In addition to the initial verification, bdtjli's risk team monitors accounts for behavioural signals that may indicate underage use — such as play patterns inconsistent with adult financial behaviour, or device data suggesting shared access with a minor. Where such signals are detected, we may request additional verification documents before allowing continued play.

3 Deposit & Loss Limits

One of the most effective ways to maintain control over your gambling expenditure is to set a hard limit on how much you can deposit within a given period. bdtjli offers flexible deposit and loss limit tools that you can configure at any time from your account settings.

How Deposit Limits Work

Deposit limits apply to funds transferred from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and any other payment method linked to your bdtjli account. The combined total across all payment methods cannot exceed the limit you have set.

Reducing a limit takes effect immediately — the new lower limit applies to your very next deposit attempt. Increasing a limit is subject to a mandatory 24-hour cooling-off period before the higher limit comes into force. This delay is intentional: it gives you time to reconsider and reverse an increase if you made the decision impulsively.

Loss Limits

In addition to deposit limits, bdtjli offers net loss limits, which cap the total amount you can lose (across all game types) within a set time period. Unlike deposit limits, which control inflows, loss limits cap your downside — so even if you deposit funds that remain unplayed, only your actual losses count toward the limit. Net loss limits can be set on the same daily, weekly, and monthly basis as deposit limits.

4 Time-Out & Session Controls

Spending too long in a single session is one of the most common risk factors associated with problem gambling. bdtjli provides a suite of time-management tools designed to help you keep sessions within healthy boundaries.

Session Duration Limits

You can set a maximum session duration of your choice — for example, 30 minutes, 1 hour, or 2 hours. Once your active session reaches the duration you have set, bdtjli will automatically log you out. You will need to log back in to continue playing, which provides a natural pause for reflection. During that pause, you will see a brief summary of your session activity.

Reality Check Notifications

Reality check reminders appear as on-screen overlays at intervals you choose: every 30 minutes, every hour, or every 90 minutes. Each reminder displays the time elapsed in your current session, your total wagered amount, and your net result. You can choose to continue playing or end the session when a reality check appears.

Time-Out (Short Break)

If you feel you need a break from gambling for a short period — a few days or a few weeks — you can activate a time-out from your account settings. During a time-out:

• Your account is suspended and you cannot log in or place bets.
• All scheduled marketing emails and SMS messages are paused.
• Any pending withdrawals are processed as normal.
• You can set a time-out of 1 day, 3 days, 7 days, 14 days, or 30 days.

At the end of the time-out period, your account is automatically reactivated. If you wish to extend the time-out before it expires, contact [email protected] — extensions are applied immediately and cannot be reversed until the new end date is reached.

5 Self-Exclusion Programme

Self-exclusion is the most powerful tool available to a player who believes their gambling has become, or is at risk of becoming, a problem. When you self-exclude from bdtjli, your account is fully suspended for the duration you choose, and we take additional steps to prevent re-registration during that period.

How to Request Self-Exclusion

You can request self-exclusion in two ways:

1. Via your account settings: Log in → Account Settings → Responsible Gaming → Self-Exclusion → select duration → confirm. The exclusion takes effect within one hour of your confirmation.
2. Via our support team: Email [email protected] with the subject line "Self-Exclusion Request" and state your registered email address and your desired exclusion period. Our team will action your request within 24 hours and send you a confirmation email.

Exclusion Periods

Self-exclusion periods are available for the following durations: 6 months, 1 year, 2 years, 3 years, and permanent (indefinite). We recommend choosing a period that reflects the seriousness of your concern — a 6-month exclusion is a meaningful commitment, while a permanent exclusion is the right choice for players who wish to stop gambling entirely and indefinitely.

What Happens During Self-Exclusion

• Your bdtjli account is suspended and login is blocked for the full duration.
• All marketing communications (email, SMS, push notifications) are stopped permanently — they do not resume after the exclusion period ends.
• Any pending withdrawal at the time of self-exclusion is processed to your registered payment method (bKash, Nagad, Rocket, or bank account).
• Our system flags your email address, phone number, and device fingerprint to prevent re-registration during the exclusion period.
• Self-exclusion records are retained permanently to enforce the exclusion and prevent circumvention.

Ending a Self-Exclusion

A self-exclusion cannot be reversed before its end date under any circumstances — this is a deliberate and important protection. After a fixed-period exclusion ends, you must contact [email protected] to request account reactivation; it is not automatic. A 7-day cooling-off period applies between the end of the exclusion and reactivation. Permanent exclusions cannot be reversed at any time.

6 Recognising Problem Gambling

Problem gambling does not always look dramatic. It often begins with small changes in behaviour — spending slightly more time or money on gambling than planned, or feeling irritable when you try to cut back. Recognising these signs early is the single most effective way to prevent a manageable habit from becoming a serious problem.

The following self-assessment checklist is adapted from internationally recognised problem-gambling screening tools. If you answer "yes" to two or more of these questions, we encourage you to speak with our support team or contact a professional helpline.

If any of these questions resonated with you, please do not feel ashamed — problem gambling affects people from all walks of life and is a recognised health condition, not a moral failing. The most important step is reaching out for help. See Section 7 for support resources available to players in Bangladesh.

7 Support Resources & Helplines

bdtjli encourages any player who feels that gambling is negatively affecting their life to seek professional support. The following resources are available to players in Bangladesh and are free, confidential, and non-judgmental.

Additional Resources

• Kaan Pete Roi (Bangladesh): A voluntary emotional support and mental health helpline serving Bengali-speaking communities. Staffed by trained listeners.
• Gamblers Anonymous: An international fellowship programme with a 12-step recovery model. Meetings and online resources are available for players who wish to stop gambling permanently.
• National Institute of Mental Health (NIMH), Dhaka: Bangladesh's primary public mental health institution offers counselling and treatment services for behavioural addictions, including problem gambling.
• GamCare (international resource): Provides structured online self-help tools, a forum, and a live chat service for anyone affected by problem gambling, available in English.

8 Contact bdtjli Support

Our responsible gaming and player support team is available to assist you with any concern related to safe play, account limits, self-exclusion requests, or general wellbeing. All communications are handled confidentially and with care by trained staff members who understand the sensitive nature of these enquiries.

How to Reach Us

• Email (responsible gaming): [email protected] — Subject: "Responsible Gaming Help"
• Email (self-exclusion requests): [email protected] — Subject: "Self-Exclusion Request"
• Email (deposit limit changes): [email protected] — Subject: "Account Limit Request"
• Email (minor account reports): [email protected] — Subject: "Minor Account Report"
• Response time: All responsible gaming enquiries are prioritised and acknowledged within 5 business hours. Full responses are provided within 1 business day.
• Business hours: Monday – Saturday, 09:00 – 18:00 Bangladesh Standard Time (UTC+6). Emergency self-exclusion requests submitted outside business hours are actioned at the start of the next working day.

In-Account Tools

Most responsible gaming tools — including deposit limits, loss limits, session time limits, reality check reminders, and time-out — are available directly from your bdtjli account dashboard under Account Settings → Responsible Gaming. You do not need to contact support to use these tools; they are self-service and take effect immediately (or within the applicable cooling-off period for limit increases).